Privacy Policy
This privacy policy created by Made Known sets out how Made Known uses and protects any data that you provide Made Known with.
Made Known is committed to ensuring that your privacy is protected. We will ensure that any data provided will only be used in accordance with this privacy statement.
Made Known may change this privacy policy and the current revision is effective from 31st January 2023.
Where Is Data Collected?
Made Known uses email, Facebook Messenger, Instagram and our website/online shop to collect data.
What We Collect
We may receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), information provided to us for personalised commissions, comments, feedback, product reviews, recommendations, and personal profile.
Why Do We Collect This Data?
Most of the personal information we process is provided to us directly by you for one of the following reasons:
• To place an order
• To make an enquiry
• To commission a personalised piece
• To request a quotation
• To join our mailing list
We use the information that you have given us in order to fulfil your order, settle disputes, provide customer support, give quotes and design and fulfil commissions/personalised pieces. We also require your full name, address and email address for our financial records should you use our services. We do not share your data with 3rd parties unless for legitimate reasons for example with our couriers for postage.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
• Your consent. You are able to remove your consent at any time. You can do this by contacting madeknownuk@gmail.com or filling in the contact form on our website.
• We have a contractual obligation.
• We have a legitimate interest.
How We Store Your Personal Information
Your information is securely stored in an encrypted online database. For more information, please visit https://policies.google.com/privacy
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
If you get in touch with us via a Third Party, for example Facebook Messenger or Instagram, please refer to their respective privacy policies.
We retain your personal information only for as long as necessary to fulfil the purpose of data collection as outlined in this Privacy Policy. We may also be required to retain this information to comply with any legal and regulatory obligations, for accounting/tax purposes and to resolve any disputes. We will generally keep your data for 6 years.
Use of Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:
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• Strictly necessary cookies - these are required for the basic operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies - these allow us to recognise/count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies - these are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies - these cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
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Please note that third parties may also use cookies, over which we have no control. Once you use a link to leave our site please note that we have no control over the other website and thus cannot be responsible for protection and privacy of your information on that website. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies you may not be able to access all or parts of our site.
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To learn more about cookies, you may wish to visit https://allaboutcookies.org/
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The following links explain how to access cookie settings in various browsers:
To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.
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Your Data Protection Rights
Under data protection law, you have rights including:
• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at madeknownuk@gmail.com if you wish to make a request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@made-known.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk